Crumb Trail
FAQs
What if I cant pay by credit card?
When you log in as a guest to our webaite, the only option is to pay by credit card. Once you have placed your first order, you will be given a unique login name and password. This will then give you options of paying on account, sending a cheque, etc.
If you want to pay for your first order by cheque, the only way around it is to email a copy of your order to sales.enquiries@hill-interiors.com and we will email you in return a proforma invoice to pay by cheque or bacs.
What does (MM) mean after a product?
Hill Interiors supplies a lot of products to the ITV programme 60 Minute Makeover to promote our Homeworks branding. all the items with (MM) have been on the programme or will be on the programme in the next few months.
Is my credit card payment secure?
Hill Interiors have paid a lot of money to change payment to the SagePay credit card payment that is totally secure.
We never see your credit card details even, it is all done automatically by the Sapgepay system. We have also introduced now the 3D security system to ensure that only the card holder can make a payment.
Order Details
What if an item is showing out of stock?
If an item is showing out of stock, there are two possibilities, it has either sold out and not being replcaded or there are more coming in.
We have just added the "in soon" information to our website, this show how many of a certain product we have got on the way.
If a product is not in stock or in soon, I would not bother ordering them as they are at the best 8 weeks away.
If the product is showing in soon, order it and we will send it on to you when it has come into stock (phoning you first to book it in).
YOU WILL NOT PAY FOR ANY ITEMS THAT ARE OUT OF STOCK UNTIL YOU ACTUALLY GET THEM.
The payment is only taken off your card when our warehouse have made up your order and know everything is actually there, it is not all taken off your card by the website.
We take care to check every item you pay for is recieved.
What is the difference between a trade account and a credit account?
When you fill in a trade account application form on our website, this is emailed to us, we check you are a trading company then reply by sending you a logon name and password for our website. This stage is to protect retailers by not allowing the public to see the trade prices. Once you have got the logon on name and password by email, you can see live stock information, prices and can place a trade order and pay by credit card.
A credit account is when you would like us to send you stock and you pay for it in 30 days time
If you require a 30 day credit account, please email sarah@hill-interiors.com and she will send you a credit account application form. Once you have filled it in, signed the back to agree to our terms, we will check your references and set you a credit limit.
What if i can't get my order to £100 minimum?
Hill Interiors have got over 2500 different items currently in stock. If you can't get your initial order to £100, then unfortunately, we can not deal with you. If you are an existing customer and are desperate for one item for a custoemr, phone our office and we can discuss options.
Can i get further discounts?
Hill Interiors prices are very keenly priced. The only discount we can give is if you buy good quantities of our products. We have not figured out a good way to transfer this to our website at the moment, so i recommend contacting your local sales Representative who can visit you and look at giving you better prices for quantities. Alternatively, email your suggested order and company details (print your checkout) to sales.enquiries@hill-interiors.com with a breif note of what you are looking for and we will reply to you with any better prices we can offer.
I can get certain products cheaper elsewhere
Hill Interiors have a policy that will allow us to match or beat any quotes from other companies for our non exclusive products, either email or phone us to discuss.
